Thinking on one's feet

Running customers through our entire range of support tools is something I am designated to do. In one such demo exercise with a bunch of customers yesterday, I was encountering problems in navigating from one link to the other.

Not wanting to tell them that it is to do with backend issue, I just mentioned, “Sirs, am on wireless and the signal strength seems to be very poor”.


Convinced, the customers started walking out when one of my customer-friendly associates said, “Somu, I have a PC wired on the LAN. You can show it from there.” Little did he know that the problem was to do with backend and not my wireless LAN.


After 15 mins of embarrassment, I had to tell them what I wanted to avoid all along. “Sorry sirs. It is unfortunate that we are having back end issues now. I would love to walk across to the conference room sometime and show you the demo”.

Trust me. If you have been thinking “THINKING ON ONE’S FEET” is an individual trait, you are wrong. You might need others to shut their dim-witted mouths up for you to be successful in it.